Clearly, some people up there at MSN design compartment have some issues…
Let’s set aside the fact that Hotmail uses the horrendous storage limit of 2MB (seriously, what are they thinking, especially when other free e-mail providers give 1-2 GB minimum, see Gmail and Yahoo!). Let’s set aside the fact that recently, the almighty Hotmail spam filter went absolutely nuts and keeps repeatedly blocking all my absolutely safe e-mails ‘just because’. Let’s set aside the fact that …well… it’s Hotmail.
Have you ever noticed the way this service is designed? It defies one of the most important rules of design : people in general tend to look at a webpage from top to bottom, from left to right (that goes for non-arabs). That’s why most web designs utilise the top-left corner, the first thing a user notices upon entering a web page, to display company logos. That’s right, most of us look top to bottom, left to right. Keep that in mind.
So let’s have a look at Hotmail design issues :
1. Important assets as “Options” and “Help” are located at the far right side of the window, over a colourful ad, using no special focus mechanisms whatsoever. Check out how it looks at my 19” monitor :
Waaaaaaaaay too right
2. Let’s try to download an attached file. Open the e-mail…done. Click on the attachment link…done. Check for virii…done. Ermm…download link? Button? Whatever? Hmm…*confused* Oh! There! I found it :
Is it a link? Is it a button? No! It’s a menu option!
3. Finally…let’s look at the code :
Ermmm…tables? No, thanks, I’ll pass.
Seriously. If people at MSN want anyone to consider Hotmail as a remotely serious service, they should reconsider. And these things aren’t just for web experts : if I want to spot any usability issues, I put forward my naive self, a healthy 50% of me. And that drastically innovative menu option button is a definite no-no.
I’ll stop here and let you discover other Hotmail issues. I’m fed up with this service and no longer consider it a viable e-mail solution, but I’m obliged to use it because of mistakes of the past. *sigh*
hotmail, usability, e-mail